Frequently Asked Questions

    What is the cancellation policy for appointments?

    Cancelling or rescheduling an appointment must be done with at least 24 hours’ notice. Otherwise, you will be held responsible for the full cost of the appointment. Please call 617-495-9629 at least 24 hours before the appointment time if you need to cancel or reschedule.

    What forms of payment do you accept?

    The Center for Wellness accepts credit/debit cards, personal checks, term bill (students), or payroll deduction (employees). We do not accept cash.

    How can I contact my instructor or therapist directly?

    We do not provide contact information for any of our instructors or therapists. However, you can leave your contact information with the Center for Wellness office and we will request that the instructor or therapist contact you.

    Do I qualify for the student prices?

    If you are a student who has paid the Student Health Fee, or a student dependent enrolled in the Harvard University Student Health Insurance Program (SHIP), you qualify for the student prices.

    Can I get a refund for a class that I was not able to attend?

    We require 24 hours' notice prior to the first class to cancel your registration. If you cancel with insufficient notice, you will be responsible for the cost of the first class. Withdrawals after the first class will not be refunded. *Exceptions will be made on a case-by-case basis.

    Who has to complete the Exercise Class Participant Agreement?

    Harvard students, faculty, and staff are not required to complete the agreement. However, any spouses, dependents, alumni, or retirees taking a movement/exercise class, must sign an Exercise Class Participant Agreement in order to participate. 

    How do I get an athletic membership from the Recreation Department? Do I need one for CW classes?

    The Center for Wellness classes are NOT part of the Harvard Recreation department, and no membership is required.  The Recreation exercise classes that meet in the Malkin Athletic Center (MAC), Hemenway Gym, and some other Harvard facilities are administered by the Harvard Recreation department. Information about Recreation memberships, eligibility, and class access can be found at recreation.gocrimson.com or by calling 617.496.1585.

    Where can I get safer sex supplies on campus?

    Safer sex supplies can be found at many offices around campus including the Center for Wellness and Health Promotion, Harvard College Women's Center, and the BGLTQ Office. External (male) condoms can be found in most Houses and First Year Dorms. For the most up-to-date map of all locations, please go to the interactive map on the sexual health information page.

    How much sleep do I really need?

    According to the National Sleep Foundation, all adults over the age of 18 should get between 7 and 9 hours of sleep per night. Only you will know exactly what is right for you, but staying between 7 and 9 hours is highly recommended to feel like your best self. Head to our sleep page for more information.

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