What is the cancellation policy for appointments?

24 hours.  While we understand that scheduling changes happen, 24-hour notice is required to cancel or reschedule an appointment. Because we would like to accommodate other clients if you cannot keep your appointment, please call (617) 495-9629 at least 24 hours before the appointment time if you need to cancel or reschedule. During non-business hours, please leave a voice mail which will record the time of your message and can confirm your compliance with this policy.

Without 24-hour notice of cancellation, you are responsible for full payment. A payroll deduction or charge to your student term bill will be made if no other payment is provided.

The cancellation policy for table massage, shiatsu, and acupuncture appointments is listed in the corresponding registration forms that all clients must complete, sign and submit before scheduling their first appointment. The cancellation policy is also included within appointment reminders.